服务等级协议
This document has not been written yet. Legal policies must be drafted or reviewed by your own counsel before launch — placeholder terms are worse than none, because customers may rely on them.
The sections below are the structure most providers in this category need. Replace each with your operator’s reviewed text.
- Definitions and the parties bound by the agreement
- Account eligibility, registration and acceptable use
- Service description, availability targets and exclusions
- Fees, prepaid balance mechanics, taxes and refunds
- Customer data, processing roles and sub-processors
- Security commitments and incident notification
- Suspension, termination and data retention windows
- Warranties, liability limits and indemnities
- Governing law, venue and dispute resolution
- Changes to the agreement and notice periods